← Creator Hub · Feature Guides
📨 Your inbox is where the magic (and a lot of the money) happens. On platforms like Hidden, messaging drives the majority of creator earnings. Let's make yours work hard for you.
What it is
Messaging is your most direct line to fans - and your most powerful sales channel. You can have real-time one-to-one conversations, sell locked media behind a price, broadcast to many fans at once, organize fans into Lists, auto-greet new fans with a welcome message, and see exactly what each send earned with statistics.
Every conversation is 1-to-1. A mass message isn't a group chat - it fans out into each recipient's private conversation, where it behaves like any normal message.
Why it matters
Direct messaging is where you build the personal connection that turns followers into subscribers and subscribers into superfans - and where locked content and tips add up fastest.
The conversation
A few things to know about how chats look and behave:
- Uploading files from your device copy them to your vault. Anything you add from your gallery is automatically saved to your Vault to reuse later.
- Locked media packs. Attach one or more files and set a price to create a locked bundle.
- Free preview option. You choose whether that cover is a free teaser or locked with the rest
- Likes & replies. Either of you can like a message (a heart shows for both) or reply to a message. You can do this by pressing and holding on a message when you’re on your phone or right clicking on the message when you’re on your computer.
What your timestamps tell you as a creator ( (creator side):
| State | Shows as |
|---|---|
| Free message | the plain time |
| Scheduled | "Scheduled {date} {time}" (in red) - fans can’t see this |
| Locked, not bought | "${price} not yet paid {time}" - fans can’t see this |
| Locked, bought | "${price} paid {time}" - fans can’t see this |
Sending a message
The composer is the same for 1-to-1 and mass messages:
- Add media — from your device gallery or your Vault. Anything you add from your gallery is automatically saved to your Vault to reuse later. Files line up as thumbnails; the left-most one is your cover.
- Set a price (optional) — attach a price to a message bundle
- Choose your preview — when you add a price, a "1st media free preview" toggle appears (off by default). Off = the cover is locked with everything else. On = the cover is a free teaser and the rest stays locked.
- Write your caption, drop in emojis (you can reorder your favorites), @mention other creators, or load a saved Message Library template.
- Send now or schedule it for a future time.
Message actions
Long-press on mobile or right click when you’re on your computer on any message for quick actions:
- You can: Reply · Copy · Like · Unsend (removes it from the chat) · Add tag (mention a creator) · Report
- Fans can: Reply · Copy · Like · Delete their own message · Report
Your inbox
The main messaging screen, built for working through fans fast:
- One row per fan, showing their name (or your nickname for them) and their total lifetime spend with you, tagged Sub (subscriber).
- Swipe a row to mark it Read/Unread.
- Search by name, handle, or text inside messages.
- Order by — sort your whole inbox by one of:
| Option | Sorts by |
|---|---|
| Newest first | most recent activity |
| Oldest first | least recent activity |
| Highest Spender (All Time) | lifetime spend |
| Highest Spender (30 Days) | spend in the last 30 days |
- Select mode — pick conversations to mark read, delete, or select all. (Deleting only clears your inbox — it never removes a fan's purchases or transaction records.)
Lists
Lists are your own named groups of fans — use them to filter your inbox and target mass messages.
- Three default lists are always there: All (everyone you've messaged), Subscribers, and Followers only.
- Create your own — You can rename and pin lists at the top of your inbox for quick and easy access
- Star to add — tap the ⭐ on a conversation to drop them into one or more lists at once.
Mass messaging
Reach many fans with one message.
- Pick who it reaches — All (subscribers + followers), Subscribers only, or Followers only. Select fans one by one or Select all.
- Target with Lists — to send a mass message you’ll have three tabs to go through: SEND TO (lists to include), EXCLUDE (lists to leave out), and USERS (the final recipient set).
- Then compose the message exactly like a normal message (media, price, preview, mentions, scheduling).
Message statistics
You can find the performance of every mass message through Message Statistics. to see Sent and Unsent sends, each showing:
Date · Attachment · Price · Sent · Viewed · Purchased · Text — plus an Unsend control.
Tap the Purchased count to see exactly who bought. From there you can ⭐ add all buyers to a list, message the whole group, or open any one fan's chat. 💡 This is gold for re-targeting your best spenders.
⚠️ Unsend on a mass message pulls it from *everyone* — even fans who already received it.
Welcome messages
Set a welcome message once and Hidden auto-sends it the moment a fan subscribes or follows you — your tireless first impression.
You can set a welcome message by going to Settings → Chats
Each fan (follower and/or subscriber) gets your welcome message once — re-subscribing, re-following, or editing it later won't resend it.
Scheduling & editing messages
Schedule any message (1-to-1 or mass) for a future time. In the calendar, tap a scheduled message's three dot menu:
- Edit Message — reopens it fully pre-filled (recipients, text, media, price, schedule) so you can change anything.
- Send Now — sends immediately and clears it from the calendar.
- Delete Message — cancels it (a mass send cancels the whole broadcast). Your media stays in your Vault.
Mute, Restrict & Block
Three levels of control over a fan, from the conversation's three dot menu:
| Action | What it does |
|---|---|
| Mute | You stop getting notifications from this fan — but messaging still works both ways. |
| Restrict | The fan can't DM you anymore, but keeps full access to your profile and content. Reversible. |
| Block | The user can’t message you, access your profile, or search for your profile on Hidden. |
★ Tips & Tricks
★ Tell fans on socials when you're online and replying — then show up and deliver.
★ Lead with a strong free preview to pull fans into a locked pack.
★ Use Highest Spender sorting to spend your time where the money is.
★ After a mass send, open Purchased, add the buyers to a list, and follow up with a tailored offer.
★ Set a welcome message so every new fan gets greeted (and sold to) automatically.
★ Build Lists around spend and interest so every broadcast feels targeted, not spammy.
FAQ
Related
- 📇 Fan CRM — the spend figures and fan insights inside every chat
- 📚 Message Library — save and reuse your best messages
- ✨ Smart Vault — pick the perfect file to send, per fan
- 🗄️ Vault — where your sent media is stored
More Questions?
Reach out here: